All cancellations of orders must be requested by Purchaser and approved by Stellar Industrial Supply in writing. Purchaser agrees to pay for any and all costs incurred by Stellar Industrial Supply in connection with any cancellation request.
Changing an Order
Please call us a 1-800-562-8258 or 253-383-2700 by 3:00 p.m. Pacific Time on the day the order is placed, if for any reason you need to change or cancel an order. We will do whatever possible to make the requested changes. Purchaser agrees to pay for any and all costs incurred by Stellar Industrial Supply in connection with any cancellation request.
95% of all orders are shipped the same day they are received. We cannot cancel an order after it has been shipped, which occurs by 3:30 p.m. Pacific Time.
Stellar accepts Visa, MasterCard, Discover and American Express. Purchaser may utilize an established account with Stellar Industrial Supply. For customer specific credit needs call 1-800-562-8258 and ask the credit department what credit options are available.
Stellar Industrial Supply reserves the right to withhold the shipment of all pending orders if Purchaser's account contains any past due balances.
Despite any prior extension of credit by Stellar Industrial Supply to Purchaser, if at any time Stellar Industrial Supply determines in its sole judgment, that Purchaser's financial condition does not justify further extensions of credit in connection with any sale hereunder, Stellar Industrial Supply may, at its option, require Purchaser to make full payment in cash prior to order entry, manufacture, shipment or delivery.
In the event Purchaser defaults in payment, Stellar Industrial Supply may, in its sole discretion, suspend shipment of goods on order. At such time, Stellar Industrial shall be entitled to all costs of collection including court costs and attorney/collection agency fees in the event of a default of the Purchaser.
Only returns requested by Purchaser and approved by Stellar Industrial Supply in writing will be permitted. Goods returned for any reason other than a warranty claim will be subject to a restocking charge to compensate Stellar Industrial Supply, Inc. for its reasonable costs incurred with respect to such return. Subject to applicable law, under no circumstances will goods be accepted for return after 60 days from the date of shipment.
Unless an item is determined in accordance with the manufacturers' warranty policy to be defective, we cannot accept the return of any discontinued, damaged, special order, non-stock or close out merchandise. All items returned must be in as-new condition in the original packaging. Shipping costs are not refundable.
All sales made are subject Sales Tax. Exemption from Sales Tax will be allowed only if the Purchaser has provided Stellar Industrial Supply with the appropriate exemption forms issued by the Purchaser's individual state. If the exemption form is incomplete or incorrect the account will remain taxable until the document is in compliance with state regulations.