Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful, show initiative, and find a way! Don’t be deterred or make excuses or wait for others to solve the problem. See issues through to their completion. Commit to action and to completing tasks, no matter what it takes. Play to win!

Have a passion for what we do and be fully engaged. Radiate a positive attitude – it’s contagious! Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done.

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.

Be honest, sincere, and constructive. Say what needs to be said—even when it’s uncomfortable—because team success depends on it. Speak with courage and respect, and address issues directly with those involved. Meet your obligation to speak straight for the good of the team. Mine for constructive conflict. Be willing to provide and accept constructive feedback. Use face-to-face or phone conversations to create clarity—don’t rely on email for important dialogue.

Do what you say you’re going to do, when you say you’re going to do it- there’s no better way to build trust. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others well in advance and agree on a new deliverable to be honored. Start and end meetings on time. Take personal accountability for your commitments—own your responsibilities.

Work with a sense of urgency to get things addressed and done. Respond to questions and concerns quickly, whether it’s in person, on the phone, or by email. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.

Treat others in a way that honors their self-worth and respects their value as unique individuals, regardless of their background, appearance, or beliefs. Learn to walk in others’ shoes and to think from their perspective. Always act with kindness, compassion, and patience.

Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Don’t let past history or past experiences cloud your perceptions or create bias. Give people the benefit of the doubt.

In the search for the best solutions, challenge and question what you don’t understand. Don’t accept anything at “face value” if it doesn’t make sense to you. Don’t be afraid to always ask why. Dig deep and get at the root cause of problems by asking thoughtful questions. Apply that learning to mitigate future risks. Embrace others’ curiosity.

Look to shine a light on what’s going well. Mark the moment! Consistently acknowledge and appreciate the efforts and achievements of others—genuinely and specifically. Celebrate wins, large and small, and do it often, in every direction across our organization. Focusing on what’s right inspires more of it.

Don’t let your own ego or personal agenda get in the way of doing what’s best for the team. Be humble, put the needs of others first, and help others succeed. Influence and lead through your example. Take responsibility to teach, coach, guide, and mentor others. Regularly provide constructive feedback. Foster success by bringing out the best in our teammates and our customers.

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. Contrition matters and allows us to move forward.

It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.

Get to know your customers and teammates on a more personal level. More conversations and less email. Understand what makes others tick and what’s important to them. Strong relationships built on trust enable us to more successfully work through difficult issues and challenging times.

Create clarity and avoid misunderstandings by discussing expectations up-front. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates. Whenever possible, clarify expectations face to face—particularly if dealing with complex or sensitive matters.

Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, increase your skills, and become a greater expert. Regularly reevaluate every aspect of your work to find ways to improve and put those new ways into action. Seek out and accept feedback graciously—it’s a gift that helps you grow. Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Make you and us – better.

Focus on solutions that bring results rather than pointing fingers or dwelling on problems. Pointing out fires is not the same as putting out fires. Escalate feedback. Collaborate to identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.

We’re all responsible for, and benefit from, the Stellar image and reputation. Consider how your actions affect our collective reputation. Be responsible stewards for the benefit of our shareholders, associates, customers, suppliers, industry, and our communities. Make decisions that support our mission and in turn will deliver profit to both our customers and us.

While effort is important, our customers expect results. Understand the big picture, focus on what’s important and do what works. Follow-up with urgency on the most important tasks and take responsibility to ensure they get completed. Set high goals, use measurements to track your progress, and hold yourself accountable for moving the metrics and achieving results. Have a desire and the drive to win!

Our relationships go deeper than simply being teammates at work. We genuinely care for and about each other. Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in stressful times, show your compassion.

With appropriate respect for confidentiality, share information freely throughout our organization. Always explain the context; the ‘why.’ The more people know, the better we can collaborate. Learn to ask yourself, “Who else needs to know this?” Share the good with the bad! Bad news doesn’t get better with age.

Seek to create the win/win. Understand our value proposition. Our job is to improve our customers’ business and profitability so that we also get rewarded. Understand our company’s strategy and your part of the plan. Is this something you should be working on? Does this align with our strategic plan? Be passionate about making things better, for all.

Problems and mistakes don’t define us. How we react to them does. Avoid analysis paralysis, gather the relevant facts, evaluate your options thoroughly, and act decisively. Our biggest chance to shine is when a teammate or customer is struggling or disappointed. See these challenges as opportunities and do what it takes to amaze them.

Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”

Take care of yourself at work and at home. Eat well, exercise, and get adequate sleep. Support each other in making healthy choices. The healthier you are, the more you’ll thrive personally and professionally.

What got us here won’t get us to the next level. Get outside your comfort zone rather than clinging to old ways. Seek better, and smarter ways to work. Embrace change as a powerful tool to drive improvement, exceed goals, and raise the bar on performance. Be energized by the opportunities change creates.

Be fully present and give your undivided attention to the task at hand, knowing that today’s focus shapes tomorrow’s success. Eliminate distractions and prioritize what matters most. Don’t let urgency crowd out importance—invest your time in high-impact activities that drive long-term progress and move us closer to our future goals and metrics.

We operate in a low-margin, capital-intensive, and labor-demanding industry. That means there’s no room for waste, distraction, or complacency. Every dollar, every minute, and every effort matters. Treat resources—time, money, and energy—with respect. Stay focused, eliminate distractions, and be relentless about doing what adds value. This is our obligation—not just a suggestion.

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Avoid drama, enjoy your work, and laugh every day.